The Learning Design Team at ClassLink is the power behind all things educational for internal and external stakeholders. They are the source of all Help Center documentation and ClassLink Academy courses.

ClassLink’s Help Center provides over 450 easy-to-use articles that allow users to find necessary information quickly. Articles are ADA compliant and feature light humor, use of emojis, graphics, videos, and GIFs to illustrate knowledge further.

ClassLink Academy is a comprehensive online training platform designed to provide technical administrators, educational leaders, instructors, and students with top-notch resources. With over 200 micro-courses, the primary goal is to elevate their proficiency and comprehension in utilizing ClassLink’s suite of products effectively.

ClassLink Academy features proven andragogy and pedagogy as well as gamification, multimedia content, certifications, CEUs, and badges.

Both ClassLink Academy and ClassLink’s Help Center have helped users to develop a higher level of proficiency in utilizing ClassLink products. By providing comprehensive training resources, users have gained a deeper understanding of the platform’s features and functionalities, enabling them to navigate and use them more effectively. ClassLink’s Help Desk has also experienced a decrease in help center tickets as users are familiar with how to navigate products on their own effectively.

Due to higher proficiency and confidence powered by knowledge, users have enjoyed improved productivity as they’ve optimized their workflows to streamline their tasks. The increased efficiency has led to more efficient ways to access resources, applications, and data, saving time and effort.

For these reasons and more, ClassLink Learning Design Team has been recognized as The EdTech Trendsetter Awards Winner for “EdTech Group Setting a Trend” as part of The EdTech Awards 2024 from EdTech Digest. Learn more. 

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